Our Services
Broadly stated, Crew Leadership works with clients to help them shift away from fighting fires (after-the-fact risk management)...and toward high performance. What is high performance? Customer satisfaction, employee enthusiasm, and profitability are common measures. Truly outstanding performance emerges from cultures that honor risk-taking in service to the "common good". If your objective is transformation into a truly high-performance enterprise that responds to and anticipates environmental changes, and that innovates customer solutions to meet emerging needs...we can help.
Our services range from offerings tailored to individual executives and middle managers to divisions and organizations:
- Organizational Assessments
- Culture Change
- Leadership Training & Coaching
- Team Performance Facilitation
- Management and Employee Interventions
- Human Resources Assessments & Coaching
- Risk-Management
- Investigations
(Click on any item for more information)
Initial results become apparent as soon as we can schedule meetings with the key staff persons involved. In larger enterprises, we can provide training to managers to enable your organization to distribute and embed the insights and new skills needed. Most clients experience benefits within two months.
Over a year's time, you can expect overall performance of your enterprise to increase to new levels. Your investment in organizational capacity thus delivers both immediate and long-term results. Your organization's customers experience material and enduring benefits.
Organizational Assessments
Third-party examinations offer the benefit of clear recommendations for action. The goal of our organizational assessments is to focus people and resources on your objectives to enhance enterprise performance. Climate surveys, interviews and focus groups increase awareness and understanding of perceptions and behaviors. Our assessments build on your organization's strengths, uncover blind spots, and refine existing plans to achieve the organization's vision, mission and goals. (back)
Culture Change
An organization's culture is what distinguishes your enterprise from "a bunch of people, equipment and buildings." On the surface, your culture describes "the way things are done around here." However, the blueprint for an organization's culture lies in the values (both explicit and unspoken) that underlie your brand...and that guide how employees relate.
Creating the desired culture begins with a clear vision and the recognition of how each person uniquely contributes. In smaller enterprises or divisions, the values often reflect the leaders' priorities. In larger organizations, values can become lost, subverted to other priorities (e.g., cost reduction or risk aversion), or distorted. Building your culture continues with the design and implementation of practices that embody the values. It is further advanced by clear, consistent reinforcement of desirable behaviors, with positive reinforcement in the form of utilization and appreciation.
Crew Leadership can help enhance your organization's culture. Deliberately building a productive culture can electrify a previously sleepy organization, awakening long-sought-for behaviors and catalyzing the kind of commitment to enterprise goals needed to realize the vision.(back)
Leadership Training & Coaching
Training starts with the assumption that most people desire to do their best and are motivated to make changes when they understand the effects of their actions. Clear, positive, and engaging training provides a foundation for change. Coaching facilitates the &quopt;real-time" application of training. Coaching increases an individual's ability to lead and develop others in support of the shared vision. Leaders will identify and build on their strengths, and uncover blind spots. Coaching helps leaders to actively choose motivations and actions that build authentic relationships, and enhance team and enterprise performance. (back)
Team Performance Facilitation
Increased teamwork clearly provides a competitive advantage. Investing in leadership and teamwork development brings out the best in people. Leadership and teamwork improves every aspect of the enterprise, increasing collaboration, focus, problem solving, clarity, unity, decisiveness, morale, buy-in, productivity and profit. It also reduces politics, negativity, confusion, indecisiveness, rework, stress and costs. When people are focused on the good of the whole they accomplish more in less time, with greater precision and less cost.
Crew Leadership provides team members with new awareness and skills to work more effectively together. Teambuilding clarifies the common good (vision and goals) and enables team members to develop an appreciation of individuals' unique contributions and needs. The result is enhanced communication, trust and performance. Another avenue to improved team performance is goal setting, which begins with the team's common vision and focuses the list of strategies to achieve the vision. (back)
Management and Employee Interventions
Interventions help people become "unstuck." They enable problem solving, build trust, and improve performance. Mediation, for example, offers individual contributors and leaders caught in protracted conflict a satisfying and productive way forward. Crew Leadership helps parties better serve the organization by enhancing their ability to together construct new strategies towards the shared vision. (back)
Human Resources Assessments & Coaching
In most organizations, HR possesses lots of data (experiences) regarding the institution's use of its people resources. How do you use all this information the benefit the enterprise? Crew Leadership assists HR leaders in translating anecdotal data into strategies to help communicate and propel the organization towards its vision.
HR's greatest opportunity to enhance capacity and performance lies in uncovering and changing mental models, and implementing practices that align employee and business needs. (back)
Risk-Management Programs (Anti-Harrassment Training)
While the goal of any organization should be prudent risk-taking in pursuit of customer satisfaction, basic risk prevention is also essential. Prevention of sexual, racial, and other forms of harassment not only mitigates legal costs but also clarifies behavioral expectations and performance and increases management options when incidents do occur. Crew Leadership designs simple and effective behavioral risk-management programs. Your enterprise will benefit from investment in common sense training that not only prevents harassment but more importantly motivates constructive behaviors that increase individual and enterprise performance. Crew Leadership can help you implement efficient monitoring systems to provide you with confidence in your enterprise's work environment. (back)
Investigations
Crew Leadership brings extensive experience in the risk management side of human-resource optimization. When allegations of misconduct (or ethical violations) surface, the legal, financial, and organizational implications can be extensive. Crew Leadership performs comprehensive investigations to assess and limit damage to the enterprise. Crew Leadership can also show you how to minimize destruction of organization capacity (relationships, trust, commitment) during investigations. (back)
